Event Summary
May 5, 2010 – Avaya informed resellers of the end-of-sale for Nortel Norstar key systems. This includes the CICS, MICS, and 3X8 models, as well as the Norstar Messaging 100/150 software. Norstar end stations, terminal adapters and lines/trunk cards will remain generally available. Norstar systems will continue to be available for resellers to actively sell until October 4, 2010, and Avaya will provide support services for both hardware and software components for the next three years.
Cause: Norstar components used in manufacturing were rapidly running out
Effect: Customers can buy Norstar 3×8, CICS, MICS, and Call Pilot 100/150 products up to October 4, 2010. NO IMPACT to Avaya Business Communications Manager (BCM) or any other heritage Nortel products!
What action should you take? Learn more about Avaya BCM and Avaya IP Office to determine best solution for new opportunities.
What does this mean to Avaya Norstar customers? Avaya will support the Norstar products for a total of six (6) years after the effective EoS date of October 4, 2010
Important Dates to Remember:
|
End of Sale announcement |
May 5, 2010 |
|
End of Sale (last orders subject to availability) |
October 4, 2010 |
|
Minimum Period of Manufacturer’s Support Availability after End-of-Sale |
October 4, 2013 |
|
Availability of upgrades, expansions, terminals, line cards, modules, and authorization codes |
October 4, 2013 |
|
Minimum Period of Extended Services Support Availability after Manufacturer’s Support period |
October 4, 2016 |
The following information is from http://www.currentanalysis.com Document “Current Analysis Report on Norstar EOS May 12 2010.pdf” here is the actual document for more info Current Analysis Report on Norstar
Synopsis:
Competitive Positives
- Avaya’s previously announced roadmap for Nortel products made it clear that Norstar would be phased outwithin the next year or so. (Please see Avaya’s Roadmap for Nortel Answers Some Questions but Raises Others,January 19, 2010.) It was clear that Avaya would at some point issue an end-of-sale notice for Norstar systems,just as it will for other communications products in the Nortel portfolio. As a result Norstar customers andresellers should not be overly shocked by the announcement.
- Avaya has lengthened the period of time it will provide complimentary support for Norstar systems.Manufacturer support for software, typically offered for one year, has been extended to three years. This shouldhelp appease Norstar resellers and customers needing to prolong use of their Norstar investments and also aid inplanning out migration paths to other communications systems.
- Avaya has a Norstar-to-IP Office migration strategy in place. This includes a version of IP Office that supportsNorstar phones, which should be generally available late this year or early next. Migrating Norstar systems toBusiness Communications Manager (BCM) 50 is also an option, though it is unclear how long this Norteldevelopedsystem will be in Avaya’s portfolio.
- Avaya has recently introduced a scaled down version of IP Office that could very easily replace Norstar at the
low end-of-Avaya’s communications systems catalog. (Please see Avaya Reintroduces IP Office to Small
Businesses with R6, March 10, 2010). Avaya will position IP Office 500 V2 not only as a replacement to the
Nortel BCM 50 and 450, which is expected to go end-of-sale something in 2011, but to Norstar systems as well
Competitive Concerns
- Avaya had promised no further end-of-sale announcements this year
- Avaya has chosen not to re-manufacture Norstar parts
- Specific Norstar-to-IP Office migration detail still not public
- PARTNER ACS is Norstar equivalent in Avaya portfolio but resellers encouraged to sell IP Office
Combat Networks is currently providing migration and upgrade strategies/discounts to support this recent announcement, please contact you Combat Networks sales rep to discuss in detail.
/thanks,
About Adam DaCosta
I thoroughly enjoy technology and in particular communication technology. Unification of voice, video and data, and how technology can enable and provide users and organizations the ability to communicate more effectively. Connect with me through this blog, Twitter(@adamdacosta) or Check out my about.me profile!, I look forward to hearing from you!
{ 2 comments… read them below or add one }
So if i have a lot of Norstar telephones and a lot of Norstar systems i can still using them as long i wanted used, I KNOW THAT WE WILL BE FINE UNTIL 2016, but i wanted still using my Norstar equipments before during and after 2016, i own my Norstar equipments and i expend a lot of money, so i can using them after 2016, i dont think im ilegal to use my Norstar phones and using my Norstar system after 2016, i know there is a lot of changes comming soon, better technology, better stuffs, but i dont wanted change my phone for anything, so i dont think im ilegal to use my Norstar systems and telephones after 2016.
Ivelyr,
You can definitely continue to use your Norstar system after 2016. You will have to note however that you will be out of support from Avaya, and no longer able to obtain software updates.
Thanks,
AD