The Aura Alliance: Avaya’s Global Solutions Delivery Partner
Combat Networks has long been synonymous with Nortel and Avaya solutions in Canada and when a global coalition of Avaya’s top partners decided it was time to a create a best of the best alliance of global partners, it was only natural that Combat Networks became the Canadian representative for the Aura Alliance.
What is the Aura Alliance?
The Aura Alliance is a group of highly accredited Avaya Business partners working together as a single organization to provide global coverage to support multinational deployments of Avaya communications technologies.
What can the Aura Alliance offer to Global and Multinational Customers?
The needs of a global or multinational customer are complex. Attempting to roll out standardized Avaya solutions into multiple geographic localities, each with their own country specific particularities, is an immense challenge. And because it is an immense challenge, the options for a partner to help with the roll out are extremely limited.
There can often be a significant trade-off of having one Solutions Provider undertake the deployments in multiple geographies, usually at the expense of quality implementation due to inconsistent levels of expertise in different regions. In reality the global Systems Integrators usually wind up subcontracting most of the professional services work to local providers which can incur significant and unnecessary overhead costs to a project.
The Aura Alliance provides global support for your Avaya communications systems requirements, whether an international roll out of Avaya or maintenance of existing Avaya systems within your global organization.
Aura Alliance members have joined together to form an organization with many years of experience, a wealth of knowledge and an incredibly strong skill set in designing, implementing and maintaining single networked, centrally managed, global IP Telephony communications infrastructures.
The Aura Alliance differentiates itself with these important benefits:
- Global, standard and contractual SLAs by Aura Alliance members
- A unique network management and monitoring platform for Day 2 support accessible by the customer, the local partner and other members of the Aura Alliance as required through a web based interface for centralized command and control of the technology
- The highest standards of accreditation and certification by member partners
- Flexibility of centralized, regional or local purchasing for Hardware, Licensing, and Professional Services
We specialize in designing, implementing and maintaining global infrastructures based on the Avaya Aura Communication Manager IP Telephony solution and its many applications including:
- Unified Communications
- Presence Management
- Contact & Call Centres
- Remote & Home working solutions
- Conferencing (voice, video and web) facilities
Where does Combat Networks fit in to the Aura Alliance?
The Aura Alliance is made up of Avaya accredited business partners from across the globe who work together as a single provider to ensure that global customers receive a consistently high level of customer service.
All members are accredited Avaya Business Partners; Avaya regulates each business to ensure the business partner community can deliver its products and services to a high standard. Each business partner must hold; Avaya Certifications for sales, network design and engineering staff; product authorisations; service quality certifications and be an accredited partner.
Combat Networks is the designated Aura Alliance Partner in Canada. In addition to providing services to our Canadian based customers, Combat Networks can now quarterback multinational and global deployments for our customers with offices across the globe. Combat Networks will also be the Canadian services arm of the Aura Alliance, providing products and services to multinational organizations with branch offices in Canada.
More information can be found on the Aura Alliance website at www.auraalliance.com or contact Combat Networks at sales@combatnetworks.com
