Support

Norstar – End of Life – What you need to know

May 20, 2010

Event Summary May 5, 2010 – Avaya informed resellers of the end-of-sale for Nortel Norstar key systems. This includes the CICS, MICS, and 3X8 models, as well as the Norstar Messaging 100/150 software. Norstar end stations, terminal adapters and lines/trunk cards will remain generally available. Norstar systems will continue to be available for resellers to [...]

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Understanding Nortel’s Ethernet Switching’s Lifetime Warranty

February 12, 2010
Thumbnail image for Understanding Nortel’s Ethernet Switching’s Lifetime Warranty

Avaya Life Time Warranty Support for Avaya (xNortel) Ethernet Switches has continued to be a VERY popular question for customers: What does lifetime Warranty cover? What are the support agreements? What are the shipping arrangements? We try to answer a few of these questions in the article below. Lifetime Hardware Warranty Nortel now includes Industry-leading [...]

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Avaya’s Integration with Nortel and Future Product Support

December 16, 2009

Now that Avaya has purchased Nortel, what will happen to Avaya and Nortel’s existing line of products and services? Which products and services will stay and which will go? The Avaya/Nortel integration planning team is laser focused on ensuring that both Avaya and Nortel customers have their technology investments protected at closing. The two companies’ [...]

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